Fix issues when y'all pay for Google products & services

You might demand to fix a problem with your payments profile if you:

  • Have problems when you pay for Google products
  • Get an error bulletin

Find the effect you experienced below.

Payment method declined by issuer

Of import: Your payment issuer is the banking concern or visitor that issued the payment method you try to use. This may be the bank that issued your carte du jour, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired menu"

"[Your payment issuer] declined your payment"

To set up the issue, select a dissimilar payment method or try the following:

  • Make sure your payment method is upward to appointment. If it isn't, update it in Google Pay. Then effort your purchase again.
  • To make the buy, make sure yous have plenty money in your account.
  • If you yet accept issues, contact your issuer to check if there's a problem with your account.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If yous get this error message, we can't have your payment because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need more than info to protect your business relationship against fraud.
  • For European users only: Nosotros need more than info to comply with EU police force.

To ready the upshot, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Bank check for any alerts or requests.
    • Before you tin buy anything through your Google Account, you must verify your identity.
  3. Brand certain your proper noun, address, and payment info are upwardly to date.

"Your transaction can't be completed"

If you're asked to provide more info afterwards you lot become this message, follow the on-screen instructions.

If you lot're not asked for more info:

  • Effort a different payment method.
  • Check whether the billing accost for your payment method, such as a credit card, matches the accost in your Google Pay settings. If they don't match, update your address on pay.google.com and try the transaction again.
  • If you're on an app: Endeavor to pay on the product website instead. If you're on the website, try the app.
  • If you buy on Google Play: For suggestions, check Fix payment issues on your account.
  • If you use the guest checkout on the Google Shop: Sign in to your Google Account. If you don't accept i, create an account commencement.
  • If you use an eligible Android phone and pay past credit card: Set upwardly a payment method for contactless transactions.
  • If you pay with a credit bill of fare: Contact your bank or financial institution about this transaction.

"Tin't redeem your gift card due to an outcome with your account"

To set up the issue:

  1. Go to pay.google.com.
  2. Check for whatever alerts or requests.
    • Earlier you tin purchase annihilation through your Google Account, yous must verify your identity.
  3. Make sure your name, address, and payment info are up to engagement.

Payment issue with Google Workspace business relationship

"This transaction couldn't be completed. Contact your Google Workspace administrator to prepare it"

If you purchase a Google product or service and get this error message, it means that your company or school set up your business relationship.

To resolve this consequence, contact your Google Workspace administrator.

Tip: If yous're an administrator, acquire how to ready the billing effect.

Detect your administrator

Your administrator might be:

  • Someone in your IT department or assist desk-bound at a company or school.
  • The person who manages your email service or website.
  • The person who gave yous your username.

Ineligible or grayed-out credit or debit menu

Card is grayed out & needs verification

Your card was reported as stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account'due south payment methods."

Before you can employ it again, you must verify the card.

  1. Go to pay.google.com.
  2. Sign in to your account.
    • If you have multiple accounts: Sign in to the account with the grayed-out carte.
    • If yous don't use pay.google.com: Get to your account's "Payment methods" folio.
  3. Click Payment methods.
  4. Next to the card that says "Verification needed," click Verify and then  Go code.
  5. Y'all can find a temporary hold of less than $1.95 USD on your card argument called "GOOGLE." The verification code is the last 6 digits.
    • Y'all should get the code correct away, just it can have up to 7 days to get the code.
  6. To complete verification, render to your account and enter the six-digit code.

Card is grayed out & is ineligible

If your carte du jour is grayed out and you get a message that your card is ineligible, you tin can't apply your card for this buy. Try to brand the purchase again with a different card.

If the card you want to utilize isn't listed, to add a new card, follow the on-screen instructions.

Closed Google payments profile

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